Solution architect. Twenty years. I design systems that survive an audit — and get the teams who inherit them production-ready.

Fifteen years designing and delivering Quote-to-Cash and Procure-to-Pay systems for global enterprises — CPQ, CLM, Billing, Revenue Recognition. That work took me inside major GSI delivery organisations across India, not to train their people, but to stand up the practice itself: methodology, solution design workshops, a functioning delivery capability where there wasn't one before.

The same discipline now applies to enterprise AI architecture on Google Cloud — designing for the audit, the compliance review, and the team that has to sustain the system after I'm gone.

IBM Americas — CPQ rollout for 300 users. Approximately 35% improvement in customer conversion.

GETAC — 100+ global sales users onboarded. Configuration-to-quote cycle reduced from two weeks to under 24 hours.

Mind Merchants — Contract agreement cycle time reduced by over 90%.

"The universe is not made of atoms. It is made of stories." — Muriel Rukeyser

I've spent twenty years on both sides of the whiteboard — designing the system, then teaching the people who have to run it. I started in technical support, then technical writing, then instruction, then architecture. Each move was the same instinct: find where the design and the people who use it stop understanding each other, and close that gap.

Today that means enterprise AI architecture on Google Cloud, built for the regulatory regimes that actually govern production — and the same discipline I once used to get 1,000+ practitioners production-ready from day one.